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TrustYou responseAI

Generate and translate guest-review responses within a reputation-management workflow.

What it does

TrustYou responseAI drafts personalised replies to guest reviews, including translation assistance. It fits within TrustYou’s review-management tools, where teams can review the response before sending or publishing it.

Who it suits

Hotels using a review-management platform to coordinate replies across teams.

Integration and setup

Validate the TrustYou product edition and review-source connections you will use. Confirm the approval and publishing workflow for each channel.

What to check before buying

  • Confirm current edition and add-on requirements.
  • Test translated replies for tone and accuracy.
  • Verify who can approve and publish responses.

Limitations and considerations

  • The Classic documentation describes responseAI as a paid add-on; confirm the current product package.
  • Direct publishing depends on the review source and enabled response integrations.
Sources and editorial review

Vendor documentation reviewed . This is a researched overview, not a hands-on test or endorsement.

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